Merging Computing, Telecommunications & Libraries: A Client Services Approach
S. Cole
R. Deily
T. Foley
Lehigh University
Merging Computing, Telecommunications & Libraries: A Client Services Approach
Overview
Rationale for Restructuring
Rationale for Restructuring (cont)
Rationale for Restructuring (cont)
IR Organizational Chart
Technology Management Services
Information Management Services
IR Organizational Chart
Client Services
Client Services
Why Now?
New Agile Organization
Basic Principles of Restructuring
How we got there: Process Re-Engineering
CST Overlap Areas
CST Overlap Areas (cont)
How we got there: Process Re-Engineering
Time-Line for Change
A Suggested Structure
A Suggested Structure
A Suggested Structure
Client Services Organizational Chart
Time-Line for Change
White Dog Group Formed
Time-Line for Change
Staff Assignment Process
Time-Line for Change
Identifying Clients and Surveying their Needs
Assessing their needs
Focus Groups
General Findings
Widely Shared Concerns
Service Recommendations
Strategic Direction
Staff Concerns
Cultural Groupings
Librarian-Computing Sterotypes
Cultural Groupings
Cultural Dichotomies
Staff Concerns
Suggested Cover Report
Staff Reaction to Transition Process
Job Reclassification
Staff Concerns
Attitudes Toward New Structure
Examples of Titles
Managing Change
Communicating Change
Keys to Success at Lehigh
Results at Lehigh
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