Table of Contents
Articulation and Implementation of Information Resources Service Standards
Agenda
The Context
Information Resources: Newly merged organization
PPT Slide
Client Services
Technology Management Services
Information Management Services
Purpose of Service Standards
Government Service Standards
PPT Slide
Process of Developing Standards
Process of Developing Standards
Service Matrix Example
Ground Rules
Ground Rules (cont)
Picking the “41”
IR Commitment to Excellence
Service Standards
General Services
Information Commons
Client Assistance Services
Computing and Communication Systems (continued)
Electronic Information and Library Collections
Classrooms, Media, Duplication, and Report Services
Staff and Client Reaction
Cover Memo to Faculty and Staff
Next Steps in the Process
Plans for Future
Critique
Measurement Problems (aka Weasel wording)
Discussion Areas
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Author: Dr. T. J. Foley
Email: tjf0@lehigh.edu
Home Page: http://www.lehigh.edu/~tjf0/
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