Susan A. Sherer
Kenan Professor of Information Technology
Lehigh University
College of Business and
Economics
621 Taylor Street
Bethlehem, Pa. 18015
Telephone (610) 758-3424
Dissertation:
“Methodology for the Assessment of Software Risk”
Master of Science, Operations Research, 1986,
Wharton School, University of Pennsylvania
Master of Science, Industrial Engineering, 1975,
State University of New York at Buffalo
Bachelor of Science, Summa Cum Laude, 1973, Mathematics/Physics, State University of New York at Albany
ACADEMIC
EXPERIENCE
Professor of Information Systems, Lehigh University, 2000-Present
Teaching
Responsibilities: Undergraduate
e-Business Systems, Information systems practicum, Graduate: e-Business
Associate Professor of Business, Lehigh University, 1994-2000
Teaching Responsibilities: Undergraduate: Business computing, Managing information systems development, Introduction to business, Information systems practicum
Graduate: Managing information, Strategic information systems
Taught undergraduate and graduate operations
management, graduate strategic
information systems.
Instructor of Management, Lehigh University,
1987-1988
Taught
undergraduate operations management.
Teaching Assistant, University of Pennsylvania,
1984-1986
Taught
graduate quantitative methods,
Wharton MBA program
Adjunct Lecturer, Temple University, 1982-1984
Taught
undergraduate operations management.
Sherer, Susan A. Software
Failure Risk: Measurement and
Management, Plenum Publishing, New
York, 1992.
Sherer, Susan A. and Clemons,
Eric K. “The Use of Software Risk
Assessment in Testing and Maintenance,” in Software
Maintenance and Computers, Longstreet, David H. (ed.), IEEE Computer
Society Press, Los Alamitos, California, 1990, 156-165.
Serva,
Mark; Sherer, Susan; and Sipior, Janice. “When
Do You ASP? The Software Life Cycle
Control Model”, Information Systems Frontiers, forthcoming..
Sherer, Susan A; Kohli, Rajiv; and Baron, Ayelet. “IT Investment Payoff and Complementary Changes: A Case Study in Managing Organizational Change at Cisco Systems,” Information Systems Frontiers, forthcoming..
Sherer,
Susan A., “Critical Success Factors for Manufacturing Networks as Perceived by
Network Coordinators,” Journal of Small Business Management,
forthcoming..
Chowdhury, Naser; Sherer,
Susan A.; and Ray, Manash. Realizing
IT Value at Air Products and Chemicals,” Communications of the AIS 7,23
(December 2001).
Sherer, Susan A., and Adams,
Bill. “Collaborative Commerce: The Role
of Intermediaries in e-Collaboration”, forthcoming Journal of Electronic
Commerce Research. .
Sherer, Susan A. “Information Systems in Manufacturing
Networks,” International Journal of
Electronic Commerce, 4,1 (Fall 1999), 23-44.
Sherer, Susan A. “The Integration of Library,
Telecommunications, and Computing Services in a University,” Annals of Cases on Information Technology
Management in Organizations, 1 (1999), 200-212.
Sherer, Susan A. “Using Risk Analysis to Manage Software
Maintenance, Software Maintenance: Research and Practice, 9 (1997),
345-364.
Sherer, Susan A. “Statistical Software Testing using Economic
Exposure Assessment,” Software
Engineering Journal, 11, 5 (Sep. 1996), 293-298.
Sherer, Susan A. “Software Fault Prediction,” Journal of Systems and Software, 29
(1995), 97-105.
Sherer, Susan A. “Measuring Software Failure Risk: Methodology and an Example,” Journal of Systems and Software, 25
(1994), 257-265.
Sherer, Susan A. and Paul,
Jack W. “Focusing Audit Testing on High
Risk Software Modules: A Methodology
and an Application,” Journal of Information Systems, 7, 2
(Fall 1993), 65-84.
Sherer, Susan A. “Purchasing Software Systems: Managing the Risk, “ Information and Management, 24 (1993), 257-266.
Sherer, Susan A. “A Cost-Effective Approach to Software
Testing,” IEEE Software (March 1991),
34-40.
Sherer, Susan A.,
“Information Systems in Academia: Where
are the Faculty?” Proceeding of
AMCIS 2000.
Sherer, Susan A. “Manufacturing Networking: The Role of Trust Intermediaries and
Interorganizational Information Systems,” Effective
Utilization and Management of Emerging Information Technologies, Khosrowpour,
M. (ed.), Proceedings of 1998 Information Resources Management Association
International Conference, Idea Group Publishing, Pennsylvania, 1998, 32-40.
Sherer, Susan A. “The Risky Business of Managing Information
Systems,” Proceedings of Association for
Information Systems 1997 Americas Conference, August 1997, 18-20.
Sherer, Susan A. “Interorganizational Information Systems in
Support of Manufacturing Networking,” Proceedings
of 30th Annual International Conference on Systems Sciences,
January 1997.
Sherer, Susan A. “Risk in Interorganizational Information
Systems,” Proceedings of the First
Americas Conference on Information Systems, August 1995, 14-16.
Sherer, Susan A. “The Three Dimensions of Software Risk: Technical, Organizational, and
Environmental,” Proceedings of the 28th
Annual International Conference on System Sciences, January 1995, 369-378.
Sherer, Susan A. “Cost Benefit Analysis and the Art of
Software Maintenance,” Proceedings of the
1992 IEEE Conference on Software Maintenance, November 1992, IEEE Computer
Society Press, 70-77.
Sherer, Susan A. “Assessing the Risk of Software Failure in a
Funds Transfer Application,” Proceedings
of the International Conference on System Sciences, January 1992, 602-611.
Sherer, Susan A. “Predicting Software Faults,” Proceedings of the Decision Sciences
Institute 22nd Annual Meeting, November 1991, 733-735.
Sherer, Susan A. “Determining the Cost Effectiveness of
Software Testing,” Proceedings of the
Decision Sciences Institute 21st Annual Meeting, November 1990,
1106-1108.
Sherer, Susan A. “Measuring the Risk of Software
Failure: A Financial Application,” Proceedings of the10th International
Conference on Information Systems, December 1989, 237-245.
Sherer, Susan A. and
Clemons, Eric K. “Software Risk
Assessment,” AFIPS Conference Proceedings,
56 (June 1987), 701-707.
Sherer, Susan A. “Using Neural Networks to Predict Software
Faults: A Preliminary Study,” Proceedings of the Northeast Decision
Sciences Meeting, April 1993, 197-199.
Sherer, Susan A. and Paul,
Jack W. “Assessing the Risk and
Financial Consequence of Failure in an Audit Engagement,” Proceedings of American Accounting Association 1991 Mid-Atlantic Regional
Meeting, April 1991, 1.
Sherer, Susan A. Book Review: Checkland, P. and Scholes, J.
Software Systems Methodology in
Action (1990), Interfaces
(Jan-Feb. 1992), 181.
Sherer, Susan A. Book Review: Lucas, H., Ginzburg, M., and Schultz, R. Information
Systems Implementation: Testing a
Structural Model (1990), Interfaces
(Sep.-Oct. 1991), 88-89.
Sherer, Susan A. “Critical Success Factors for Manufacturing
Networks of SMEs”, under review by Journal of Small Business Management
Sherer, Susan A, Ray,
Manash,. and Chowdhury, Naser.
“Assessing Information Technology Investments with an Integrative
Process Framework”
Serva, Mark, Sherer, Susan,
and Sipior, Janice. “When to ASP?”
Sherer, Susan A. “IT in Value Management,” to be published in
Value Management Industry Report, Iacocca Institute and Lehigh University
College of Business and Economics
Ballenger, Robert M. and
Sherer, Susan A. “Barriers to Adoption
of Object-Oriented Technology”
Ballenger, Robert M. and
Sherer, Susan A. “A Comparison of
Internal Control Systems for Object-Oriented, Modern, and Traditional Software
Development”
“Can IT be Justified on Faith Alone?” Panel organizer and chair, Philadelphia chapter of Society of Information Management, October 2000.
“The Nature of the University in the Information
Age,” presentation at Lehigh University Presidential Inaugural Dinner, 1999.
“Does the IT Curriculum Meet
Your Needs?” Panel presentation to Philadelphia chapter of Society of
Information Management, 1999.
“The BIS Curriculum,”
Presentation at Career Services Luncheon, 1998.
“Research Issues in
Knowledge Based Enterprises,” Center for Innovation Management Studies
Corporate Sponsor Meeting, 1998.
“Reinventing the Corporation
for the 21st Century:
Technology Issues,” Moderator of Panel, Lehigh University Global Economy
Conference, 1997.
“What is Information
Systems?” Presentation to Business
Department Faculty, 1996.
“Role of the TA in the
Business College,” Lehigh University Graduate Orientation, 1993, 1994.
“Software Testing,”
Martindale Center Faculty Workshop, 1991.
“Academic Research in
Information Systems,” Workshop for Philadelphia chapter of Society of
Information Management, 1990.
“Software Failure Risk: Identification, Measurement, and
Management,” Wharton School Workshop on Strategic Information Systems
Architectures, 1990; Air Products and Chemicals, 1990; Independence Resources,
1990.
“The Risk of Software
Failure: How Can We Measure It?” Lehigh
University Industrial Engineering Spring Seminar Series, 1989.
Lehigh Workshop on
Information Science and Technology Organizing Committee, 2000
Advisory Council on
Information Systems, 1999-2000
Instructional Technology
Faculty Search Committee, 1999-2000
Provost Academic Advisory
Council, 1998-1999
Learning Innovations Program
Committee, 1994-1998
Committee Chair, 1996-1997
Subcommittee Chair Information Technology Skill Development,
1995
Search Committee, Lehigh
University Vice Provost for Information Resources, 1995
Computer Advisory Committee,
1994-1997
Academic Computing
Committee, 1989-1991
Director of Business Information Systems Program, 1997-Present
Faculty Advisor, Association
of Information Technology Professionals, 1998-Present
MBA Core Curriculum
Committee, 1998-Present
Chair IS Faculty Search
Committee, 1999, 2000
Marketing Faculty Search
Committee, 1999
Accounting Faculty Search
Committee, 1999
Doctoral Committee,
1999-2000
Dean Search Committee,
1998-1999
Dean’s Council, 1998-1999
Undergraduate Core
Curriculum Committee, 1998-1999
College representative at
AACSB Dean’s Reception, 1998
Vice Chair of Business
Department, 1997-1998
Promotion and Tenure
Committee, 1995-1998
Information Systems Task
Force, 1997; Chair: Developed new BIS
major
Introduction to Business
Task Force, 1995-1997
Computing Skills Task Force,
1995-1997
Candidates Day Panel, 1995,
1996, 1998
Undergraduate Curriculum
Review Committee, 1993-1995
Undergraduate Math Review
Task Force, 1993-1995
MBA Program Review
Committee, 1993
Undergraduate Core
Curriculum Review Committee, 1992
Dean Search Committee,
1991-1992
MBA Admissions Committee, 1991-1994
Undergraduate Curriculum
Task Force on Information and Technology, 1990
Computer Facilities
Committee, 1989-1990
MBA Advisor
Undergraduate Advisor
Attended PriceWaterhouseCoopers University Conference, 1999.
Attended
SAP R/3 Academic Implementation Workshop, 1998.
Attended
AACSB Global Forum on Management Education, 1998.
Attended
AACSB Conference on Undergraduate Curriculum, 1995.
Information
Systems Track Chairman, Northeast Decision sciences annual meeting, Spring
1993.
Session
chair, Northeast Decision Sciences annual meeting, April 1993.
Participant
in APICS POM Faculty Symposium, April 1992.
Session
chair, National Decision Sciences annual meeting, Fall 1991.
Reviewer for Management Information Systems Quarterly,
Communications ACM, Research Policy, IEEE Software, Journal Systems and
Software, Interfaces, Data Base, Journal Software Maintenance, Annals of Cases
on IT Management, Journal of Organizational Computing and Electronic Commerce,
Journal of Global Information Management, Software Maintenance Conference,
Decision Sciences conferences, System Sciences conferences, and several books
on information systems and operations management.
Society of Information Management
Secretary, Philadelphia Chapter 1992
Membership Chairman 1992
Member Philadelphia Board of Directors 1991-1992
Member Philadelphia Academic Relations Committee
1990-1992
Association for Information
Systems
Association for Information
Technology Professionals
Institute for Operations
Research and Management Sciences
Decision Sciences Institute
Chair, Doctoral Committee, Robert M. Ballenger, “Object-Oriented Programming Environments: The Effects on an Organizational Control System,” completed Fall 1995.
Doctoral Committee, Mahmoud
Hamaaad, Industrial Engineering, “Design and Operation of a Class of Flexible
Manufacturing Systems: Flexible Flow
Lines with Finite Buffers,” completed November 1991.
Independent study,
Mathematical Programming, Stelios Michaelides, Summer 1998.
Management Consultant, 1978-1982
Leeds & Northrup Co.,
Communications Concepts, Inc.
Formulated business plans and developed computer based
manufacturing and financial systems.
Manager of Material
Forecasting, Leeds & Northrup Co., 1978
Responsible for forecasting material requirements to
manage inventory in excess of $30M.
Systems Design Manager,
Leeds & Northrup Co., 1977-1978
Responsible for design, programming, and implementation
of major financial computer systems.
Cost Engineer, Union Carbide
Corporation, 1975-1977
Responsible for cost estimation and control of major
capital projects and development of estimation and forecasting techniques.
Management Consultant, Carborundum
Company, 1974-1975
Performed financial, market, and feasibility analyses of
R&D opportunities.
Operations Research
Consultant, Ernst & Ernst, 1973
Formulated and solved management, production, and
inventory problems.
AWARDS
2000 Beidelman Research
Award
1998 Christian R. and Mary
F. Lindback Award for Distinguished Teaching
Kane Faculty Fellowship,
1993-1994
Lehigh University Faculty
Research Grants, 1997, 1990
Beta Gamma Sigma, 1991
Service recognition award,
Philadelphia Chapter, Society of Information Management, 1992.
Summer research grants,
Lehigh University College of Business and Economics, 1998-1991.
Research grant for proposal:
“Measurement of Software Risk,” Association of Computing Machinery Special
Interest Group in Business Data Processing, 1986.
Teaching Assistantship in
Decision Sciences, University of Pennsylvania, 1984-1987
SUNY Graduate School
Fellowship, 1974-1975
Teaching Assistantship in
Statistics, State University of New York at Buffalo, 1974
Signum Laudis Academic Honorary,
SUNY at Albany, 1973
Pi Mu Epsilon Mathematics
Honorary, SUNY at Albany, 1973
New York State Regents
Scholarship, 1969-1973.
Married: two children
U.S. Citizen