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Dudley remembers a time not long ago when his favorite activity on a
sunny weekend afternoon was surfing the World Wide Web. Drifting
from one hyperlink to another, he read online diaries, became a
fishing rights expert, played search engines against each other to
see which came up with the best results.
It was, he says, "like going to a bookstore and browsing through
all the stacks — oh, look at this, oh, look at that! I couldn't pull
myself away."
This summer, Mr. Dudley, a 53- year-old advertising consultant,
has been spending weekends outside. The Web still comes in handy for
checking stock quotes and news, and he used it recently to look up
prices on kayaks.
But in a shift mirrored by many other Internet users, Mr.
Dudley's interest in the Web is no longer driven by eclectic
imagination. When he logs on now, he knows what he wants and he
mostly knows where to get it.
The new utilitarian view of the Web marks a disappointment for
cultural critics who had seen the medium as fundamentally more
democratic than traditional media outlets like radio, television and
newspapers, because the barriers to entry were so low. The Web was
supposed to subvert corporate domination of culture by giving a
global soapbox — or printing press, or television station — to
anyone with a computer and a modem.
While plenty of people do publish their personal musings and
pictures of their babies, new data shows that for many people, the
Web has become a routine electronic device. Often, Internet users
stick to a half- dozen sites for news, sports scores, airline
tickets and other things they need regularly. Many set up
"personalized portals" that display only the categories of news,
entertainment and financial information they are interested in when
they log on.
Last year, about 60 percent of Internet users visited more than
20 Web sites in a typical month, according to Jupiter Media Metrix
(news/quote),
a research firm that measures traffic online; this year the
proportion is close to half. The number of people using search
engines as a starting point has also decreased significantly, a
reflection of the more direct, predetermined approach to the Web.
People are spending more time online, according to Jupiter; the
average user in the United States spent 20.7 hours in July, up 2
hours from last year. But their visits are concentrated in fewer
places.
"We always think of the Internet as being very diverse,
democratic — that everyone goes to hundreds of sites every week,"
said Mark Mooradian, a senior analyst at Jupiter. "In truth, that's
less and less the case."
Only 15 of the thousands of sites that provide health information
attract enough traffic for Jupiter to rank them, and last month 43
percent of the visitors to those went to the top three. Visitors to
news sites concentrated their attention even more heavily, with 72
percent going to MSNBC, CNN and The New York Times (news/quote)
on the Web in July. Among map site users, 82 percent visited
Mapquest.com last month, compared with the 3.3 percent who went to
Randmcnally.com, the fifth-most visited map site on the Web.
In a separate survey, conducted by the Pew Internet and American
Life Project earlier this year, 29 percent said they were spending
more time online, and 17 percent less. The reason most often cited
by people who said they were spending more time was that they needed
to for school or work. About half of those who said they were
spending less time online said simply that it was no longer
necessary.
That America's infatuation with the Web as a destination for
cybersurfing adventures has morphed into a more mundane fondness for
an information tool is in many ways testament to how quickly it has
become a part of everyday life for so many.
"I guess I feel I've found most of the things of interest to me,"
Peter Merholtz, 28, of San Francisco, wrote in an e-mail message.
"Surfing jaunts tend to feel like bicycling around the block. I'm
also much more pointed in my Web use — I typically get some
durn-fool notion in my head (like pursuing semiotic and cognitive
issues in cartography), fire some queries into Google, and click
until either the subject seems exhausted or I am."
What is lost, some say, is the experience of serendipity and the
delight in finding things that you would not naturally seek out.
"What I worry about when it comes to the Web is that people are
encouraged to drill down into their areas of concern to such a
degree that they get closeted in their own reflections of
themselves," said Joseph Turow, a professor at the Annenberg Public
Policy Center at the University of Pennsylvania. "That can militate
against an open society. And surfing was a way out of that."
Indeed, the Web has more than lived up to its promise as an
easily searchable database of human knowledge for researchers,
academics and anyone who wants to answer a health question or get
directions or find out how long jasmine tea should steep before it
gets bitter.
But its impact on popular culture is harder to discern. Many of
the online magazines that had grander ambitions than recording the
random thoughts of an individual author have disappeared in recent
months. So have several independent entertainment sites that
showcased animations and movies that had no other outlet.
And while much has been made of the threat file-sharing sites
like Napster pose to the mainstream music industry, most of the
music being traded online is Top 40 hits.
That may be partly because major media corporations have met the
threat of the Web by using marketing budgets and advertising in
television, print and radio outlets that they already own to drive
consumers to their own sites. And as numerous Internet start-ups
have flopped or come close, the big media companies have scooped
them up, even as they merge with one another.
The arrival of residential high- speed Internet connections,
often cited as the next wave for the Web, is likely to further the
advantage of major media sites over homespun Web broadcasters,
because the cable and phone companies that provide the connections
allot far greater bandwidth for downloading material than for
consumers to put their own contributions online.
Of course, it may simply be human nature to flock to what
everybody else is looking at. Features like Yahoo (news/quote)'s
"Buzz Index," which lists the most-searched news stories and photos
of the day, build on themselves in a sort of self-fulfilling
prophecy of popularity.
"The Web is a democracy of opportunity, but not necessarily of
outcome," said Bernardo Huberman, a fellow at Hewlett-Packard (news/quote)'s
research laboratory and author of "Laws of the Web," to be published
this fall by the M.I.T. Press.
"At the beginning it was like a beautiful, fertile ground where
all sorts of organizations could theoretically survive," he said.
"But the selection process has been incredibly fast."
Even in a study he did of sex sites, which tend to have similar
material, Mr. Huberman said he found very few sites attracting most
of the visits.
Perhaps it is not surprising that most people's explorations of
the Web would be limited, just as there are only a handful of
best-selling books, and "West Wing" and "Survivor" garner greater
audiences than other shows. But because the Web offers the potential
for many millions of voices, critics say the consolidation of
attention may say more about the public's interest in cultural
diversity than it does about the medium itself.
"A medium can't do any more than its users want or think to do
with it," said Mark Crispin Miller, director of the project on media
ownership at New York University. "The emergence of every new major
medium over the last century or so has invariably been accompanied
by a lot of utopian expectations. All our major media have come at
us as if from God himself to redeem us from the restrictions of time
and space."
Still, the Web has come closest to actually doing that. And many
of those who make an effort to take advantage of what it has to
offer say that the cultural impact of the Web lies not in its
would-be alternative media outlets, but in the way it facilitates
communication between individuals who would otherwise never have the
benefit of each other's experience.
Steven Johnson, co-founder of Feed, an online magazine that
suspended publication in June, said that when his wife, who is
pregnant, was recently put on bed rest, he had searched the Web for
information about her condition. In addition to WebMD (news/quote),
the Internet's most-visited health site, and others put up by
doctors, he found 20 or 30 sites with accounts of ordinary
individuals who had been through the same experience.
"What it hasn't done so far is create great flowering of
publications or media channels, and of course I have an interest in
that," Mr. Johnson said. "But maybe it turns out that what the Web
is good for is connecting people."
But that may be better done by e- mail, instant messaging and
other parts of the Internet not related to the Web. That is what
teenagers, the next generation of Internet users, appear to be far
more interested in, according to researchers.
Griffith Dudley, Mr. Dudley's 12- year-old son, for instance,
says he and his friends have designed joke Web sites and use the Web
for school reports. But other than instant mes saging, they do not
spend a lot of time online.
"We know how to use the Web," the younger Mr. Dudley said. "We
can use the Web. We usually just don't."