Banner FAQs

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My Banner icon isn't working or I can't get into Banner. What's wrong?
I'm logging in to Banner but get an error message. What am I doing wrong?
I was given permission to install Banner on my home PC. How do I install Banner at home?
How do I change my Banner password?

Can I use Banner on a MAC?


 My Banner icon isn't working or I can't get into Banner.  What's wrong?

Various changes in Internet Native Banner (INB) require an update to your PC. Please visit http://www.lehigh.edu/act/banner to run the update.

After the update is completed, you will have a new desktop icon to launch INB. Please use this icon and remove any prior bookmarks, favorites, and/or shortcuts to INB. Please note that users of test instances (such as FINT and HMRT) should go to the Banner/LEWIS webpage and update their INB test instance bookmarks at
https://www.lehigh.edu/lewis/links/links.html


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I'm logging into Bannerbut get an error message.  What an I doing wrong?

If you see the following error message when you log on to Banner, it may be because you did not enter prod in the database field.

 


Enter 'prod' in the database field.

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How do I install Banner at home?

You do not need to install anything to use Banner from home.  However, in order to access Banner from off campus, you must set up a VPN connection.  (Instructions for configuring a VPN connection). After you are logged into the VPN,  access Banner via Banner links on the Banner web page

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How do I change my Banner password?

Follow the instructions at this link: http://www.lehigh.edu/lewis/ChangePassword.html.

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Can I use Banner on a Mac?

Banner has been tested with OS X and works correctly with the newer versions of Safari and Firefox.   If you are unable to enter authentication data in the log in form, follow these instructions.

When you log into Banner using a MAC, is your cursor blinking in the password field and you're not able to type in your user name?

  1. When you see the log-in box, press cancel.

  2. You'll need to log back in to Banner.

    NOTE: You'll will only have to do this the first time that you log into Banner.



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Last updated:Wednesday, 10-Jul-2013 16:44:38 EDT