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NCOA Process

What is it?

Effective 11.23.08, prior to mailing, Printing and Mailing Services is required by law to run bulk mailing lists through National Change of Address (NCOA) software to remove undeliverable mail from your list.


What does this mean for you?

Your mailings will reach more of your target group. NCOA Processing ensures the most recent addresses are in your list prior to a mailing going out. It’s the law—but it is also a sustainable practice. By “greening the list” we reduce wasted postage as well as unnecessary printing and energy expenses. You will see a new, additional charge to your account for ONLY nonprofit and presorted mailings, which is a standard NCOA Processing fee. Please note that, because we are an institution, we are able to offer the NCOA Processing at a discount of about 30%. The NCOA fee for each instance at Lehigh will be no more than $60.

Some other important information about NCOA Processing:

If your list is less than 90 days old and was NCOA Processed, you can use it again without the processing fee. NCOA saves you money – you are hitting your audience more effectively and no longer being charged for mail forwarding or undelivered mail (which is how movers were handled by the USPS prior to NCOA). You’ll also get all of the corrected addresses sent back to you, so you can update your records!

Questions? Email maildata@lehigh.edu, or view more about the process on our website (Printing Services)

The New NCOA Process

1. Customer sends address lists to us via e-mail, Easy Online Order or CD/DVD

2. Printing and Mailing Services will then:
  • Import and convert your address list to USPS standard format
  • Confirm the deliverability of your addresses
  • Eliminate duplicate addresses
  • Produce a side-by-side report of original and new information (see below) for anyone who moved
  • Transfer side-by-side report back to customer for updating
3. Customer then makes internal updates to keep the address lists up-to-date

4. After 95 days from processing date, start over at # 1

Sample of what a NCOA output list will look like:
      Name Old Address New Address
8 3/1/2008 349 Marlin FireArms Company 100 Kenna Drive
North Haven, CT 06473-2516
10 Research Pkwy
Wallingford, CT 06492-1957
8 3/1/2008 432 Marlin FireArms Company 100 Kenna Drive
North Haven, CT 06473-2516
10 Research Pkwy
Wallingford, CT 06492-1957
8 3/1/2008 433 Marlin FireArms Company 100 Kenna Drive
North Haven, CT 06473-2516
10 Research Pkwy
Wallingford, CT 06492-1957