SBDC CLIENT RIGHTS AND RESPONSIBILITIES
As an SBDC client you have the right to expect:
1. Consulting Assistance Provided at No Charge - Because
the SBDC program is supported by funding from the U.S. Small
Business Administration, the Pennsylvania Department of Community
Economic Development, the University and other funders, consulting
is provided at no charge to you. Fees may apply for training
programs, special services (such as research), materials, and
publications.
2. Confidentiality of Information Provided - All SBDC
representatives agree to abide by the Pennsylvania SBDC's Standards
of Professional Ethics and Conflict of Interest Policy. Information
you provide will be held in strictest confidence and will not
be released to any parties outside of the Pennsylvania SBDC
network. Information on you will not be sold or provided to
other organizations. Specific information on you and the nature
of your engagement with the SBDC will not be released without
your consent. No information you provide will be used to the
commercial advantage of any SBDC representative or to the advantage
of a third party. Exceptions:
I nformation about the SBDC's service delivery is reported
in aggregate to its funders and the general public. Specific
information about you will not be released without your consent.
The SBDC will collect and report in aggregate to its funders
and the general public information on you such as demographic
statistics; size, location, age and industry of your business;
the general nature of your engagement with the SBDC; and impact
statistics such as financing obtained, sales increased or jobs
created.
If you were referred to the SBDC, the SBDC will notify the
referrer that you have sought assistance from the SBDC. The
SBDC, however, will not disclose in detail the nature of the
assistance you are requesting.
3. Unbiased Recommendations - SBDC representatives will
not recommend the purchase of goods or services from any individual
or firm with which any SBDC representative has a financial,
familial or personal interest.
4. Non-Disclosure of Trade Secrets - Sensitive trade
secrets pertaining to unique facts of your business will not
be used to benefit another client of the SBDC or any SBDC representative.
You understand that sensitive trade secret information is information,
which is not obvious, which is unknown, or which is unique and
pertains to new inventions, secret manufacturing and processing
procedures or formulas, or any new innovative process. You understand
that it is your responsibility to inform the SBDC of any such
sensitive trade secrets both verbally and in writing.
5. Assistance, Guidance, Recommendations and Education -
The SBDC program is an educational program. The SBDC will work
with you on your specific issues to help build your management
skills and knowledge. It is your responsibility to accept and
implement recommendations. The SBDC will not:
-negotiate on your behalf
-write your business plan
-act as an employee of your business
As an SBDC client you are responsible for:
1. Participating in Surveys - Because this program cares
about the quality of services provided, and because it is primarily
funded with public support, the SBDC undertakes a number of
initiatives to ascertain the quality and impact of services
provided to you. Your candid feedback is critical to the long-term
success of this program.
2. Informing Legislators About the Service - Consulting
services are provided at no charge to you because of the financial
support of the federal government and the Commonwealth of Pennsylvania.
To ensure the SBDC program will be available to others, we may
ask you to write to your legislators to let them know about
your experience with the program.
3. Accepting Responsibility and Waiving all Claims -
In recognition that you are ultimately responsible for the success
or failure of your business and that all decisions pertaining
to implementing plans and operating your business are solely
your responsibility, you hereby waive any claims of damages
against the Lehigh University SBDC, the trustees of Lehigh University
and the Pennsylvania SBDC program, the Lehigh University, the
US Small Business Administration, and the Pennsylvania Department
of Community and Economic Development, based on any advice or
information provided by the SBDC.
PLEASE READ THIS STATEMENT, THEN SIGN AND DATE THIS FORM
I request management assistance from the Small Business Administration
and/or the Lehigh University Small Business Development Center.
I understand this assistance is free of charge. I agree to cooperate
should I be selected to participate in surveys designed to evaluate
SBA/SBDC assistance services. I authorize the SBA/SBDC to furnish
information to the assigned management consultant(s). I understand
that any information disclosed is to be held in strict confidence
by him/her.
I further understand that any consultant has agreed: (1) not
to recommend goods or services from sources in which he/she
has an interest, and (2) will not accept fees or commissions
developing from this consulting relationship.
In consideration of SBA/SBDC furnishing management or technical
assistance, I waive all claims against SBA/SBDC personnel and
its host organizations arising from this assistance.
Electronic Signature:
(enter your name)
*
Date:
* mm/dd/yy
By means of an electronic signature
I understand I am agreeing to the terms listed above.
Initials: (enter your initials)
*