Location:
Rooms 421-430
EWFM Library
8A E. Packer Ave.
Lehigh University
Bethlehem, Pa. 18015

Hours of Operation:
During classes in the Fall/Spring semesters:
Monday - Thursday:
8:00am - 10:00pm
Friday: 8am - 5:00pm
Sunday: 12pm - 10pm

Summer & Breaks
Monday - Friday:
8:00am - 4:30pm
Saturday: Closed
Sunday: Closed

Calendar


For more information call: 610-758-3057
or contact: Steve Lichak at sjl4@lehigh.edu.

Technology Installation and Maintenance Services (TIMS)


The Technology Installation and Maintenance Services Team is charged with the following as it pertains to Registrar Classrooms and LTS Public Computer Sites:

  • Manage and coordinate lifecycle updates and new installations of AV hardware and computers in Registrar Classrooms

  • Manage and coordinate lifecycle updates and new installations of computer hardware and printers in LTS Public Sites

  • Monitor and perform maintenance repairs on all of the hardware in the Registrar Rooms and LTS Public Sites

  • Manage the inventory and networking addresses of all hardware that is on the network

You can find information about technology classrooms and public sites here

If you wish to report a technical problem with a Library and Technology Services (LTS) Public Computing Site or Registrar Technology Classroom call the Help Desk (x8HELP) to open a trouble ticket which will begin the process of assigning and scheduling the work. Contacting the Help Desk is the fastest way to get the problem on the team's repair list; calling the technicians directly may result in delays as they may be out of the office doing repairs or classroom/site projects.

Your service request will be assigned a trouble ticket number which will be used to track the work.

Trouble reports on classroom hardware (e.g. projectors, touch panels, etc.) are classified as critical services and every attempt will be made to dispatch a TIMS technician (or LTS staff member) immediately during working hours Monday through Friday.