The Technology Installation and Maintenance Services Team is charged with the following as it pertains to Registrar Classrooms and LTS Public Computer Sites:
Manage and coordinate lifecycle updates and new installations of AV hardware and computers in Registrar Classrooms
Manage and coordinate lifecycle updates and new installations of computer hardware and printers in LTS Public Sites
Monitor and perform maintenance repairs on all of the hardware in the Registrar Rooms and LTS Public Sites
Manage the inventory and networking addresses of all hardware that is on the network
You can find information about technology classrooms and public sites here.
If you wish to report a technical problem with a Library and Technology Services (LTS) Public Computing Site or Registrar Technology Classroom call the Help Desk (x8HELP) to open a trouble ticket which will begin the process of assigning and scheduling the work. Contacting the Help Desk is the fastest way to get the problem on the team's repair list; calling the technicians directly may result in delays as they may be out of the office doing repairs or classroom/site projects.
Your service request will be assigned a trouble ticket number which will be used to track the work.
Trouble reports on classroom hardware (e.g. projectors, touch panels, etc.) are classified as critical services and every attempt will be made to dispatch a TIMS technician (or LTS staff member) immediately during working hours Monday through Friday.