Lehigh faculty, staff, and students: Changing your password


LTS has begun using a new procedure for opening and maintaining Lehigh user accounts (usernames and passwords). This change, which affects all users, offers enhanced identity protection and security. The new procedure for opening an account no longer uses social security numbers or birthdates, and three “challenge questions” are now required.

These instructions show the password change procedure and menus. If you have forgotten your password, go to: http://www.lehigh.edu/forgot. If you assist new staff or students in opening their account, go to http://www.lehigh.edu/open/. Note that this process requires a Lehigh Identification Number (LIN) and Banner PIN number.

To Change Your password:

1. Go to http://www.lehigh.edu/change, and you will see this screen (screen 1):


Screen 1

  1. Enter your username and password.
  2. To change your password, select the first radiobutton “Set Password.”
  3. Press Continue.

2. If you have NOT entered three challenge questions yet, you will see this screen (Screen 2):

Screen 2

View the examples at the bottom, then enter two new challenge questions and answers.

  1. Click on “Set new security questions.”
  2. You will now see this screen:


Screen 3

  1. Enter your new password, following the guidelines on the screen.
  2. Click on Set Password.

4. You will see this screen (Screen 4):


Screen 4

This screen tracks progress of “synchronizing” your password with various services such as the portal. Any problems will be noted in red text. If you see a red error message, you should change your password again.

5. IMPORTANT! After this process has been completed, reboot your Mac or PC and relog into the campus network.

If you have any questions or concerns, contact the help desk or your computing consultant.