Telephone Etiquette

Proper telephone etiquette is very important in that you are representing your department and the University. Remembering to use proper telephone etiquette, whether answering the phone or making phone calls, leaves callers with a favorable impression of you, your department, and Lehigh in general.  Following are some helpful hints that will help to make your phone conversations more effective. 
A few key things to remember when it comes to phone etiquette:

Answering Calls

Making Calls

Handling Rude or Impatient Callers

Placing Calls on Hold (Please consult http://www.lehigh.edu/phones/phones.html and select your type of phone under   Telephone Feature Guides for Hold instructions)

Transferring Calls (Please consult http://www.lehigh.edu/phones/phones.html and select your type of phone under Telephone Feature Guides for Transfer instructions)

Taking Messages

Ending Conversations
There are several ways that you can end a long phone call without making up a story or sounding rude:

As long as you are honest and polite with the other person, you shouldn't have any problems getting off the phone and onto something else.


Voicemail Etiquette


Voice mail has many benefits and advantages when used properly. However, you should not hide behind voicemail. If callers constantly reach your voicemail instead of you, they will suspect that you are avoiding calls. Following are some helpful hints that will help you and your callers benefit from voice mail.


Voice Mail Greetings

Checking Messages/Returning Calls

Leaving Voice mail Messages