Voice Mail Frequently Asked Questions (FAQ)

                                                                                                                                                                                                                                                                                       

How do I check my messages from my phone?
How do I check my messages when I'm away from my phone?
What is my mailbox number?
What is the cost of voicemail?
What is a common mailbox?
How do I change the greeting in my mailbox?
How do I record a greeting to be played while I'm on vacation?
How do I change the password for my voice mailbox?
How do I find out when a message was sent to me?
Why does my light keep flashing when I do not have any messages in my mailbox?
Why doesn't my light flash when I have new messages?


Q: How do I check my messages from my phone?

A: Pick up your handset and PRESS *5 to enter your mailbox; follow the system prompts to enter your password.
For STE-SD single line phones: PRESS the red voice mail button and enter your password
For 12SD and/or 30SD multi-line phones: PRESS the VMAIL button and enter your password
When you reach the Main Menu, PRESS 1 to listen to your messages.

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Q: How do I check my messages when I'm away from my phone?

A: DIAL 86666 (on-campus) or 610-758-6666 (off-campus).
(You will hear the system prompt, "Hello, you have reached Lehigh University's voice mail system...")
PRESS the # key
ENTER your mailbox number
ENTER your password

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Q: What is my mailbox number?

A: For the majority of faculty and staff, your mailbox number is 8 followed by the last 4 digits of your phone number.

Some faculty and staff share phones. If more than one person has voice mail at your extension, you should listen to your common mailbox by dialing 86666, then entering the last 5 digits of your phone number. When the system plays, "To leave a voice message for <your name> press X." remember the option X. Your mailbox number is X followed by the last 4 digits of your phone number. Your common mailbox number is always the same as the last 5 digits of your phone number.

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Q: What is the cost of voice mail?

A: Please call X.85300 to obtain the cost for the type of voice mailbox you want.

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Q: What is a common mailbox?

A: The common mailbox is used when more than one person in each room has voice mail. This mailbox is used to route the caller to the correct personal mailbox. For examples, when you call a student room with more than one resident, you will hear : "To leave a message for John, press 1. To leave a message for Sam, press 2." No messages can be left, or greetings recorded, in the common mailbox.

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Q: How do I change the greeting in my mailbox?

A: To change the greeting, simply enter your mailbox as you would to check your messages.

To change the greeting which plays if the phone is not answered:
PRESS 4-3-1-2-1

To change the greeting which plays if the line is busy:
PRESS 4-3-1-2-2

If only the no answer greeting is recorded, it will be played on both occasions. Also, changing one greeting doesn't affect the other.

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Q: How do I record a greeting to be played while I'm on vacation?

A: This type of greeting is called an "Extended Absence Greeting". To record a greeting of this type, simply enter your mailbox as you would to check your messages, then PRESS 4-3-2. The system will prompt you to record your greeting.

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Q: How do I change the password for my voice mailbox?

A: To change your password, enter your mailbox as you would to check your messages. When you are at the main menu,

PRESS 4-2-1-1. The system will then prompt you to enter your new password.

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Q: How do I find out when a message was sent to me?

A: While listening to a message, you can PRESS 5 to find out when it was sent. If the message was sent from another voice mail user's mailbox, this will also inform you who sent the message. If the message was sent from someone outside of Lehigh, this will also give you the telephone number of the calling party. Please Note: If the calling party has their information blocked from Caller ID, through their telephone carrier, their telephone number will not be available to you.

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Q: Why does my light keeps flashing when I don't have any messages in my mailbox?

A: Often, a fast-blinking light is a "CALLBACK" and NOT a voice message.

PRESS the CLBK button on your phone.(ITE 12SD and 30SD) The phone system will automatically return the call.

If you pick up your handset and you hear "message, message PRESS FLASH * 7 on your phone. (STE-SD, Scitec Analog and Basic Analog-Desk) PRESS the SWITCHHOOK * 7 (Basic Analog-Wall) The phone system will automatically return the call.

If there are common and extension mailboxes on your phone, a light that won't go off usually means there is a message in one of the other mailboxes.

If neither of the above is true, there could be a glitch with your phone. Send yourself a "test" message to your mailbox. Dial back into your mailbox and delete the test message. The light should go out. If you continue to have problems, please call the Voice Mail Help line at X.85300.

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Q: Why doesn't my light flash when I have new messages?

A: There are a few causes for this problem. It is possible that the phone light itself is not working. It's also possible that the necessary software changes have not been made to allow the message waiting light to work. If this problem arises, please call the Voice Mail Hotline at X.85300.

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Last updated: Tuesday, 23-Dec-2008 03:14:02 EST by Lisa A. Luchini <ll06@lehigh.edu>