Lehigh's Parent Portal:

Frequently Asked Questions

As a Lehigh parent, you can open a parent portal account which provides you with access to news and events of interest to Lehigh parents. If your son or daughter authorizes your access, you can view their secure information such as financial and student records, class schedules, grades, etc. Lehigh mails parents information about this service. If you did not receive this information, contact the Registrar's Office at 610.758.3200.

The letter from the Registrar's Office contains everything you need to get set up on the portal. This guide provides additional information about opening your computer account and setting up your credentials to use the portal. If you have problems or questions about the parent portal, you can also check out our FAQ.

 

What is FERPA?

The Family Education Rights and Privacy Act (FERPA) and the E-signature Act of 2004 are federal regulations that require the University to provide our students with a “safe harbor” of protected access to their educational records that include personally identifiable information. The FERPA guidelines grant sole control of the education records of post secondary school records to the student. To comply with these regulations, Lehigh asks your child to enable or leave disabled access to records for each individual parent. Student records include these secure areas:

If you have questions about the access you are granted to these areas, discuss it with your child. Your child must initiate or grant access to secure areas by contacting the Registrar's Office.

 

I've opened my account and can log into the portal. However, I don't see any of my child's "secure" information.

The secure information should appear in the upper left hand corner "channel" (box of information). If you do not see it, or do not see your child's information, the first step to take is to contact your child. Each child must authorize his or her parent access to secure information. If your child has authorized your access it should appear almost immediately. If they authorized your access WHILE you were logged in you would need to log out, then back in again, to see the information. If your child has authorized your access, and you cannot access it, contact the Registrar's Office.

My child does not know how to authorize my access.

Students received information and instructions on October 16 of this year. Each student can authorize parental access via the portal in the Banner tab. They need to select Student Services and Financial Aid and then Parent Access. A screen shot of the authorization page is shown below:

I see some, but not all, of the secure information that is available to parents.

If you are simply unable to locate the information, try clicking on the Site Map in the secure area. It is also possible that your child has not authorized access to some secure areas. If there is a discrepancy, have your child contact the Registrar's Office.

My child is a first year student, but I did not receive a mailing/letter. Why?

The Registrar's Office based its mailing on information provided by your child on the admissions application.  If you would like to have access to the parent portal, have your child contact the Registrar's Office.

My child is an upperclassman at Lehigh. How can I get access to the portal?

If you would like access to the parent portal, have your son or daughter contact the Registrar's Office.

 

What if I already have access to the campus portal because I am a faculty/staff member or because I'm an alumnus/alumnae?

You will automatically see the parent portal tab, but your son or daughter will need to authorize access to the secure area for you to see their information. Your child will receive instructions on how to do this, or he/she can contact the Registrar for assistance.

How will I be notified to change my password?

To receive email notifications concerning the portal, you need to provide a current email address. To do this, go to the secure area of the parent portal and go to Personal Information. Select Update email addresses. Enter your email under the home/personal category.

 

How long will I have access to the parent portal?

You will have access to the "secure area" (your child's information) until graduation. You will retain access to the parent portal throughout your child's education here at Lehigh, so long as you change your password every six months.

 

Why do I have to change my password every six months? How do I change my password?

All Lehigh community members who have a Lehigh computing account (username and password) are required to change the password every six months, to maintain the security of our systems. You can change your password by going to www.lehigh.edu/change and following the instructions.

 

What if I forget my password?

If you forget your password you can reset it easily IF you remember the answers to your three security questions. Go to www.lehigh.edu/forgot, enter your username (NOT your nine character Lehigh ID) and follow the instructions. If you do not recall the answers to your security questions, contact the Registrar's Office.

 

Email sek2@lehigh.edu for corrections and suggestions. Contact the Office of the Registrar at 610.758.3200 for general problems or the LTS Help Desk at 610.758.HELP for technical issues or off-hours help.