Consultant Support Specialties& Software Support Levels
 

Communications | Education | Internet Browsers and E-mail Clients | Library | Mathematical/Scientific/Statistical/Analytical | Office Productivity | Programming Languages | System/Utility | Web/Publishing
 

Please note that only supported software is listed here. If the software is not listed, no support is available for that title. For an explanation of types of support refer to Software Policy.


 

Communications
Software
Support Level
Consultant
Phone #
E-mail
Blackberry Full Contact your Computing Consultant
iPhone/Touch Full Contact your Computing Consultant
Oracle Calendar & Corporate Sync Full

Carly Klimash

Ray Randall

8-3002

8-5004

cck208

rlr207

Lehigh Portal Calendar and Sync Full
Contact your Computing Consultant

Dial-up Networking

(off-campus)

Full

Contact your Computing Consultant

Help Desk

8-HELP (8-4357)

 

Microsoft Pocket PC

Microsoft Windows Mobile

Full

Gale Fritsche

Dave Ramsay

Grant Hittinger

8-5038

8-5272

8-5039

gdf2

dar505

gah6

Palm OS Full

Sara Rodgers

Ray Randall

8-4750

8-5004

skr5

rlr207

Palm OS (Mac only) Limited Brad Price 8-4615 dbp0

 


 

Education
Software
Support Level
Consultant
Phone #
E-mail
Blackboard Full

Robin Deily

Peggy Kane

Ilena Key

Jason Slipp

Judd Hark

Sherri Yerk-Zwickl

8-4988

8-6952

8-5045

8-5343

8-3984

8-4009

rjd0

make

ilk204

jqs7

wjh204

shy2

Centra/Elluminate Full

Robin Deily

Peggy Kane

Ilena Key

Jason Slipp

Judd Hark

Sherri Yerk-Zwickl

8-4988

8-6952

8-5045

8-5343

8-3984

8-4009

rjd0

make

ilk204

jqs7

wjh204

shy2

 


 

Internet  Browsers and E-mail Clients
Software
Support Level
Consultant
Phone #
E-mail
Internet Browsers
Microsoft Internet Explorer 6.0 or higher (Windows) Full Contact your Computing Consultant
Microsoft Internet Explorer 4.0 or higher (Windows Pocket PC) Full Contact your Computing Consultant

Mozilla 1.7 or higher (Firefox 0.8)

(Windows or Macintosh)

Full Contact your Computing Consultant

Safari 1.2 or higher (Macintosh)

Full

Contact your Computing Consultant

E-mail Clients
Entourage 2004 Limited Contact your Computing Consultant
Eudora 2.1 or higher (Palm) Full Contact your Computing Consultant
Imp (http://www.lehigh.edu/imp) (Web Mail) Full Contact your Computing Consultant
Mac Mail 1.3 or higher (Macintosh) Full Contact your Computing Consultant

Mozilla 1.7 or higher (Thunderbird 0.6 or higher)

(Windows or Macintosh)

Full Contact your Computing Consultant
Microsoft Outlook 2003 Limited Contact your Computing Consultant

Portal Mail (http://portal.lehigh.edu)

(Web Mail)

Full Contact your Computing Consultant
Snapper Mail 2.0 or higher (Palm) Full Ray Randall 8-5004 rlr207
Versa Mail 2.0 or higher (Palm) Full Ray Randall 8-5004 rlr207

 


 

Library
Software
Support Level
Consultant
Phone #
E-mail
End Note Full

Sharon Siegler

Brian Simboli

8-3068

8-5003

sls7

brs4

 


 

Mathematical/Scientific/StatisticalAnalytical
Software
Support Level
Consultant
Phone #
E-mail
ArcGIS Limited Contact your Computing Consultant
Maple Limited David Morissette 8-3218 dpm3
Mathcad Limited

David Morissette

8-3218

dpm3

Mathematica Limited Brandon Leeds   8-5852 byl405

Matlab

Limited

Brandon Leeds 

8-5852

byl405

Morningstar Encorr (Business)

Full

Kathy Frederick

8-5796

kmm3

SAS Full

Doug Reese

8-5152

dsr1

Scientific Workplace Limited Brandon Leeds   8-5852 byl405
SPSS Full Bill Bettermann 8-4619 wab3
TeX/LaTeX Limited David Morissette 8-3218 dpm3

 


 

Office Productivity
Software
Support Level
Consultant
Phone #
E-mail
Microsoft Access Full

Jane Frounfelker

Gail Fullman

Debbie Feldman

8-4007

8-3113

8-4751

jlf3

gaf5

df04

Microsoft Excel Full Bill Bettermann 8-4619 wab3
Microsoft PowerPoint Full

Elia Schoomer

8-3058

ens0

Microsoft Word Full
Maryann Karweta
8-3985 msk4

WordPerfect

Limited

Maryann Karweta

8-3985

msk4

 


 

Programming Languages
Software
Support Level
Consultant
Phone #
E-mail
C Limited Doug Reese 8-5152 dsr1
C++ Limited Doug Reese 8-5152 dsr1
Fortran Limited

Doug Reese

8-5152

dsr1

Java Limited
Doug Reese
8-5152 dsr1

Perl

Limited

Steve Lidie

8-3982

sol0

Perl/Tk

Limited

Steve Lidie

8-3982

sol0

TCL Limited

Steve Lidie

8-3982

sol0

TCL/Tk Limited Steve Lidie 8-3982 sol0

 


 

System/Utility
Software
Support Level
Consultant
Phone #
E-mail
All General Virus Questions Full Contact your Computing Consultant
Disability Hardware & Software Limited

Robin Deily

Blair Bernhardt

Gale Fritsche

8-4988

8-3994

8-5038

rjd0

brb0

gdf2

Linux Limited

Brandon Leeds

David Morissette

8-5852

8-3218

byl405

dpm3

Mac OS X Limited

Brad Price

Bill Bettermann

Maryann Karweta

8-4615

8-4619

8-3985

dbp0

wab3

msk4

Symantec Antivirus

Full

Contact your Computing Consultant

Unix

Limited

Brandon Leeds

8-5852

byl405

Windows 2000 Pro Limited

David Morissette

8-3218

dpm3

Windows XP Full Contact your Computing Consultant

 


 

Web/Publishing
Software
Support Level
Consultant
Phone #
E-mail
Adobe Acrobat Limited Johanna Brams 8-6134 jsb4
Adobe Photoshop Full Johanna Brams 8-6134 jsb4
Internet 2 Limited

George Motter

8-6149

gfm2

Macromedia Contribute Full Johanna Brams 8-6134 jsb4

Macromedia Dreamweaver

Full

Johanna Brams

8-6134

jsb4

Macromedia Flash

Limited

Johanna Brams

8-6134

jsb4

Macromedia Fireworks Limited

Johanna Brams

8-6134

jsb4

Mediator Pro Full Johanna Brams 8-6134 jsb4
Mozilla 1.7 Full Contact your Computing Consultant
Open Mind Full Johanna Brams 8-6134 jsb4
Shockwave Limited Johanna Brams 8-6134 jsb4




Last updated: Wednesday, 13-May-2009 14:49:07 EDT